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Privacy collection notice – property tax

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Overview

Revenue NSW collects your personal information in order to manage your property tax liability in accordance with the Property Tax (First Home Buyer Choice) Act 2022.

Revenue NSW gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the NSW Privacy Laws: Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002.

Why are we collecting your personal information?

Revenue NSW is collecting your personal information for the following purposes:

  • administering your property tax liability in accordance with the Property Tax (First Home Buyer Choice) Act 2022 and Taxation Administration Act 1996
  • providing you with access to notifications about your property tax liability
  • validating your proof of identity and your personal details for access to your property tax account
  • contacting you to request, verify, or confirm the information you provide in support of any applications that vary your property tax liability
  • responding to complaints and enquiries in relation to property tax, including disclosure to relevant authorities such as the NSW Ombudsman, the NSW Civil and Administrative Tribunal, etc
  • conducting audit and compliance activities to confirm that legislation has been complied with
  • issuing refunds where an overpayment or credit is identified
  • considering eligibility for a payment deferral, and
  • other directly related purposes.

What personal information do we collect?

Revenue NSW will collect the following information for the purposes of providing property tax services:

  • name
  • email address
  • phone number
  • residential and postal addresses
  • date of birth
  • contact preferences
  • foreign status information (if applicable)
  • bank details
  • information on income and expenditure including bank statements/financial documentation
  • documentation to support evidence of hardship which may include letters of support from social workers/medical professionals
  • property details, including land owned; owner details; Property ID; address; percentage owned; average value; residential usage, special treatments
  • equity partners
  • health information that directly relates to eligibility for special treatments outlined within the Property Tax (First Home Buyer Choice) Act 2022.

How will we use and disclose the information?

Revenue NSW may use your personal information, and the personal information of any joint landowner/s, to:

  • verify the information you provide Revenue NSW, the Document Verification Service or another public/private entity
  • collect, maintain and use information about you for property tax administration purposes.

Revenue NSW may disclose the information to:

  • public/private entities (including the Document Verification Service) in order to verify the information you provide or request additional information as permitted by law
  • NSW Police, if Revenue NSW reasonably suspects a case of fraud or other criminal activity or as permitted by law
  • Service NSW to provide frontline property tax support services
  • NSW Valuer General
  • Australian Taxation Office
  • other third party service providers engaged by Revenue NSW to support the administration of property tax
  • authorised representatives, and anyone with implied authority such as joint landowner/s for property tax administration purposes, and
  • administer other taxation laws and Revenue NSW legislation such as First Home Owner Grant and Shared Equity Act 2000 No 21, Unclaimed Money Act 1995, Fines Act 1996 etc.

Revenue NSW may disclose de-identified information:

  • to NSW Treasury for the purposes of data analysis and aggregation to audit, analyse and report on property tax. Any report or publications on property tax will not identify any individual, and
  • for research and statistical purposes in accordance with the Data Sharing (Government Sector) Act 2015.

Revenue NSW will not disclose the personal information you provide to third parties for any purposes not already stated in this privacy collection notice, or to which you have not otherwise consented, unless Revenue NSW is required, or authorised, by law to do so. We will retain your information in accordance with the law.

Are you required to provide us with this information?

Revenue NSW will only collect personal information that is necessary to deal with your property tax matter. Providing us with the requested information is required under the Property Tax (First Home Buyer Choice) Act 2022 and Taxation Administration Act 1996.

We will keep your information secure

Revenue NSW will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. Your personal information will be held and disposed of securely.

Information collected when you browse the website

When you look at the pages on the Revenue NSW Website, we automatically record information that identifies, for each page accessed. We do this by placing ‘cookies’ onto your device.

We log the following information for statistical purposes:

  • the IP (Internet Protocol) address of the machine that has accessed it
  • your top-level domain name (for example .com, .gov, .au, .uk etc.)
  • the address of your server
  • the date and time of your visit to the site
  • the search engine used to locate the site
  • the pages accessed and any documents downloaded
  • the type of browser and operating system you have used
  • changes made.

The information collected during each visit is used to identify patterns of usage of the site to help us improve the website.

We will not try to identify users or their browsing activities, except in the event of a lawful investigation by a law enforcement agency. We will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the Privacy and Personal Information Protection Act 1998.

Further information

For further details about how Revenue NSW handles your personal information, how privacy enquiries or complaints can be made, or how you can access and seek correction of the information, please visit www.revenue.nsw.gov.au/privacy or contact rnswprivacy@revenue.nsw.gov.au.