Who we are

Revenue NSW is the state’s principal revenue management agency. We are guided by our vision, purpose and organisational values. Our strategic pillars support us to achieve our vision.

Vision

A highly capable and connected organisation delivering the Government’s priorities through our core function of revenue management to ensure a safe, fair and prosperous New South Wales.

Purpose

Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

Our values

Our core values are integrity, trust, service and accountability.

Our pillars

These include:

• Customer experience - make it easy for customers to do business with us
• People and culture - capable and engaged workforce
• Compliance - maximise compliance
• Processes and systems - processes and systems meet the needs of our stakeholders
• Growth and innovation - innovate to renew services and processes and expand our service offerings