Our commitment to you
To achieve our goal of becoming a more customer-focused organisation and achieving better outcomes for you, we asked you about our products and services.
- Make the website easier to use.
- Improve the way we communicate with you.
- Make it easier to do what you need to do online.
- Improve how applications are processed.
- Designed and built a new website with you in mind.
- Use communication channels of your choice and make information easier to understand.
- Improve our online services to help you complete a range of tasks.
- Minimise delays and keep you informed.
Our customer charter
In our 2018 customer satisfaction survey:
- 84 per cent said we’re fair
- 82 per cent said we’re easy to deal with
- 81 per cent said they’re happy with our services
- 80 per cent said we’re knowledgeable
- 79 per cent said we’re accountable.
A fair and prosperous society
This video highlights how we contribute to a fair and prosperous society.