Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.
It is important that we plan effectively to meet our obligations and ensure the trust vested in us by government on behalf of the people of NSW is not misplaced.This plan sets out our direction to 2021 and enables us to strive towards long term growth, innovation and sustainability.
Through our strategic plan we will make it easy for our clients to do business with us and maximise compliance by ensuring our processes and systems meet the needs of our stakeholders. We will also expand our service offering and apply innovation to renew our organisation.
You can view the 2021 strategic plan.