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The Duties Assessment Number (DAN) entered in the ELNO workspace relates to a document type which is not acceptable for processing electronically via an ELNO.
Check the DAN on your Duties Notice of Assessment. Ensure the number and format are correct (e.g. 1234567–001).
Check the transferee's details are entered correctly in the ELNO workspace and that the liable party names are correct on the Duties Notice of Assessment.
If there is an error in the ELNO workspace:
Correct the error.
Select ‘Verify duty’.
A duties verification will occur.
If there is an error on the Duties Notice of Assessment, send a rectification of error request through eDuties. To do this:
Select the application type: Rectification of error (inc. duties verification error resolution) request.
Upload the required supporting documentation listed in the application.
We will notify you when the party names are updated.
In the ELNO workspace, select ‘Verify duty’.
A duties verification will occur.
If a transferee has been omitted from the Duties Notice of Assessment, the assessment must be cancelled:
Check the transferee's date of birth is entered correctly in the ELNO workspace.
If there is an error in the ELNO workspace:
Correct the error.
Select ‘Verify duty’.
A duties verification will occur.
If the ELNO workspace is correct, the data entry error is in the Duties assessment.
Send a rectification of error request through eDuties. To do this:
Select the application type: Rectification of error (inc. duties verification error resolution) request.
Upload the required supporting documentation.
We will notify you when the date of birth is updated.
In the ELNO workspace, select ‘Verify duty’.
A duties verification will occur.
Urgent rectification of error applications Any transactions verified before 17 June 2024, must be reverified prior to settlement. If pre-settlement verification is unsuccessful, an urgent rectification of error request can be lodged in eDuties.
Information messages
Here’s what you need to do if you receive the following information messages:
The Duties assessment for this matter has been created on multiple Duties Assessment Numbers (DAN’s). The duty payable for both this DAN and the related DAN’s should be included as part of your electronic disbursement.
To proceed, create a third-party disbursement for the associated DAN in the ELNO workspace or pay this amount to us directly, prior to settlement.