News and media releases

Quarantine fees

11 September 2020

Information about quarantine fees

The NSW Government is charging NSW and non-NSW residents returning from Victoria and all international travellers for their quarantine accommodation.

Effective dates for the commencement of quarantine fees are:

Mandatory quarantine is needed to stop the spread of COVID-19 in NSW.

The quarantine fee will reduce the financial burden of COVID-19 on NSW taxpayers.

To apply for a fee waiver, submit your documents and contact information online.

Does the quarantine fee apply to me?

All travellers (NSW residents and non-NSW residents) required to enter into quarantine under the public health orders will be liable for and charged a quarantine fee.  Refer to NSW Government for more information on who will be charged for quarantine fees.

The quarantine fee does not apply:

  • For international travellers, if you purchased your international flight prior to 11:59pm 12 July 2020 AEST, or if you arrived prior to 12:01am AEST 18 July 2020.
  • For domestic travellers from Victoria, if you purchased your flight prior to 5:00pm 5 August 2020 AEST, or if you landed prior to 12:01am AEST 7 August 2020.
  • NSW residents returning from Victoria within the Moratorium period or if you purchased your airfare prior to 5:00pm 5 August 2020 AEST and landed after 12:01am Friday, 11 September 2020 AEST.

Travellers in transit from a flight, via NSW, for less than 48 hours will not be charged a fee. Refer NSW Government for further quarantine rules.

Moratorium for NSW residents returning from Victoria

The Moratorium period for NSW residents returning from Victoria ceased at 12:01am Friday, 11 September 2020. The quarantine fee will be automatically waived for people who entered hotel quarantine before this time.

What if I purchased my flight prior to the relevant quarantine announcement?

You will still be required to quarantine in government arranged accommodation.

You will need to provide documentation that clearly shows when you purchased your flight.

Documents required for each traveller are:

  • Proof of Identification (passport / drivers licence / photo card / birth certificate)
  • Purchase receipt for flights*
  • Flight confirmation from airline or travel agent*

* Note that your documents must list all members of the group that landed in Sydney

To help process your inquiry quickly, please also provide us with a contact phone number and proof of identity for each traveller.

Please submit your documents and information online.

Apply for a quarantine fee waiver

You will not receive an invoice if your fee waiver is approved, prior to your departure from the quarantine accommodation.

Please note, you can provide the required documents to Revenue NSW after an invoice is issued and if eligible, the invoice will be waived.

If you believe you have received an invoice in error, please contact us.

How much will I be charged?

The hotel quarantine fee is a fixed cost covering 14 days, even if you are required to stay in quarantine for a longer period. The quarantine fee is a contribution towards the overall costs of quarantine incurred by NSW Government.

Travellers will be charged $3,000 for one adult; additional occupants will be added as follows:

  • additional adults: $1,000 each
  • children (under 18): $500 each
  • child (under three): no additional cost.

For example

  • a family or group of two adults and two children, over the age of three, in one room would pay $5,000.
  • a family or group of two adults and four children over the age of three would pay $6,000.

All charges are in Australian dollars.

Fees apply to all travellers flying into Sydney including Australian Citizens and Australian permanent residents who are placed in mandatory quarantine accommodation.

If you stay in quarantine for less than 14 days for any reason (for example, if you are a transiting traveller staying in quarantine or need to be treated in hospital) you will be charged a proportion of the applicable fee, which will be charged depending upon the length of your stay in quarantine. For example, if you stayed in quarantine for 72 hours, you will be charged for three days.

If you stay in quarantine for less than 48 hours you will not be charged any fee.

Am I entitled to a fee waiver?

If you purchased your airfare prior to the relevant quarantine announcement and you provide the required documents to Revenue NSW, your fee will be waived.

To apply for a fee waiver, submit your documents and contact information online.

Apply for a quarantine fee waiver

Documents required are:

  • Proof of ID – such as passport / drivers licence / photo card
  • Purchase receipt for flights*
  • Flight booking confirmation from airline or travel agent *

* Note that your documents must list all members of the group that landed in Sydney

If you believe you have received an invoice in error, please contact us.

Even if the quarantine fee does not apply to you, you will still be required to quarantine.

How will I be invoiced?

After you check out of quarantine, you will receive an invoice from us.

This will be sent to you by email or post.

You will have 30 days to pay the invoice which will be identified on the invoice.

You may be subject to penalties if you do not pay your fees on time. Please see the section on What if I find it difficult to pay? if you think you may be unable to pay on time.

If you entered quarantine as part of a group, the primary occupant (identified at quarantine check in) will receive an invoice from Revenue NSW with other occupants of your group identified on the invoice.

If you entered as an unaccompanied youth (under 18 years of age) you will be invoiced as a child (ie $500) and your invoice will be sent to your next of kin.

How can I pay?

You have the following options and further details will be on your invoice.

  • Online payment with a Visa or Mastercard
  • Telephone payment with a Visa or Mastercard
  • BPAY
  • Pay at an Australia Post outlet
  • You will also be able to set up a payment plan.

For further information contact us.

What if I find it difficult to pay?

Once you have received your invoice, please contact us as soon as possible if you think you will have difficulty paying the fee by the due date.

We can grant an extension of up to 14 days and can assist you to establish a payment plan.

When you contact us please have your invoice number at hand.

What if I don’t think I can pay at all?

If the 14-day extension and payment plans are not affordable, please contact us. We will work with you to determine your capacity to pay the fees. This involves our team asking you questions about your financial and personal circumstances that may affect your ability to pay.

You will be required to provide supporting evidence of your financial circumstances. We will work with you on options to resolve your fees.

Travel insurance

Contact your travel insurance company directly to find out whether your insurance policy covers your quarantine accommodation fee.

For related information on this topic, see the NSW Fair Trading website for guidance on travel cancellations

Need financial help?

You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007.

Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.

Unlike financial planners or advisors, they don't provide investment advice or recommend products, and they don't receive commissions.

The National Debt Helpline website also has step-by-step guides and useful information on how to deal with specific types of debts.

Where can I get further information?

You can find further information about the quarantine fee on the NSW Government’s website.

If you have further questions about the quarantine fee, please contact us on 1300 433 476 (8:30 am to 5:00 pm, Monday to Friday) or email quarantinefee@revenue.nsw.gov.au.

  • For COVID-19 or general enquiries
    Phone Service NSW on 13 77 88 (available 24/7) or +61 2 8894 1555 from Monday to Friday between 7am and 7pm (AEST).
  • For translation and interpreter services
    Phone 13 14 50 and ask the interpreter to phone 1300 433 476 (if you have a fee enquiry) or 13 77 88 (if you have a general enquiry).

If you have concerns or complaints about your quarantine accommodation or meals, please contact the reception desk of your accommodation or quarantine facility.

Refer to NSW Government for latest news and updates on COVID-19

Quarantine Exemptions

  • If you have travelled from an international destination and then transited to Sydney, read NSW Health’s advice on Exemptions for air and maritime quarantine
  • If you are an Australian Capital Territory (ACT) resident transitioning through NSW from Victoria and returned to the ACT between 9.00am and 3.00pm on 17 August 2020 (AEST) and was in Victoria immediately prior to 13 August 2020. Refer to the NSW Government , section Transitioning through NSW to another location in Australia

Special arrangements

A NSW resident who has not completed 14 days quarantine in Victoria will need to enter NSW via Sydney airport. Only NSW residents that have completed quarantine can fly into another NSW airport.

Special arrangements are in place for border communities and critical service workers in the border region.

Find out more about NSW-Victoria border restrictions if you have travelled from Victoria to Sydney.

Definitions

  • Border entry permit
    NSW has temporarily shut its border with Victoria.  Anyone seeking to enter NSW may apply for a NSW border entry permit. Refer to NSW Government to check eligibility criteria and how to apply.
  • Entry Authorisation Certificate (ACT residents only)
    A certificate issued by the Chief Health Officer of the Australian Capital Territory that grants the person subject to the certificate authority to enter the ACT.