News and media releases

Quarantine fees

07 August 2020

Information about quarantine fees

The NSW Government is charging NSW and non-NSW residents returning from Victoria and all international travellers for their quarantine accommodation.

Effective dates for the commencement of quarantine fees are:

Mandatory quarantine is needed to stop the spread of COVID-19 in NSW.

The quarantine fee will reduce the financial burden of COVID-19 on NSW taxpayers.

Does the quarantine fee apply to me?

All travellers (NSW residents and non-NSW residents) required to enter into quarantine (who arrive in NSW by air) will be charged a quarantine fee.

The quarantine fee does not apply:

  • For international travellers, if you purchased your international flight prior to 11:59pm AEST 12 July 2020 AEST, or if you arrived prior to 12:01am AEST 18 July 2020.
  • For domestic travellers from Victoria, if you purchased your flight prior to 5:00pm AEST 5 August 2020 AEST, or if you landed prior to 12:01am AEST 7 August 2020.

Travellers in transit from a flight, via NSW, for less than 48 hours will not be charged a fee. Refer NSW Government for further quarantine rules.

What if I purchased my international flight prior to the relevant quarantine announcement?

You will still be required to quarantine in government arranged accommodation.

You will need to provide documentation that clearly shows when you purchased your flight.

Documents required are:

  • Purchase receipt for flights
  • Flight confirmation from airline or travel agent
  • Note that your documents must list all members of the group that landed in Sydney
  • To help us process your inquiry quickly, please also provide us with a contact phone number and copies of passports for all international travellers showing the name and dates of birth or driver's licence or birth certificate for interstate travellers.

Please email your documents and information to quarantinefee@revenue.nsw.gov.au.

If you provide us with proof of purchase documents, and we approve your fee waiver, prior to your departure from the quarantine accommodation, you will not receive an invoice.

If you believe you have received an invoice in error, please contact us on 1300 433 476. We are open from 8am to 5pm, Monday to Friday or via the email address above.

How much will I be charged?

The hotel quarantine fee is a fixed cost covering 14 days, even if you are required to stay in quarantine for a longer period. The fee is a contribution towards the meals and hotel costs. The NSW Government will continue to fund healthcare, security, transport and logistics.

Travellers will be charged $3,000 for one adult; additional occupants will be added as follows:

  • additional adults: $1,000 each
  • additional children: $500 each
  • child under 3: no additional cost.

For example

  • a family of two adults and two children, over the age of three, in one room would pay $5,000.
  • a family of two adults and four children over the age of three would pay $6,000.

All charges are in Australian dollars.

Fees apply to all international passengers including Australian Citizens and Australian permanent residents in quarantine accommodation.

If you stay in quarantine for less than 14 days for any reason (for example, if you are a transiting traveller staying in quarantine or need to be treated in hospital) you will be charged a proportion of the applicable fee, which will be charged on a pro-rata basis depending upon the length of your stay in quarantine. For example, if you stayed in quarantine for 7 days, you will be charged 50% of the applicable fees set out above.

If you stay in quarantine for less than 48 hours you will not be charged any fee.

Am I entitled to a waiver or exemption?

Find out more about

How will I be invoiced?

After you check out of quarantine, you will receive an invoice from us.

This will be sent to you by email or post.

You will have 30 days to pay the invoice and due date will be stated on the invoice.

You may be subject to penalties if you do not pay your fees on time. Please see the section on What if I find it difficult to pay? if you think you may be unable to pay on time.

If you entered quarantine as part of a group, the primary occupant (identified at quarantine check in) will receive an invoice from Revenue NSW with other occupants of your group identified on the invoice.

If you entered as an unaccompanied youth (under 18 years of age) you will be invoiced as a child (ie $500) and your invoice will be sent to your next of kin.

How can I pay?

You have the following options and further details will be on your invoice.

  • Online payment with a Visa or Mastercard
  • Telephone payment with a Visa or Mastercard
  • BPAY
  • Pay at an Australia Post outlet
  • You will also be able to set up a payment plan.

For further information contact us on 1300 433 476 between 8am to 5pm Monday to Friday.

What if I find it difficult to pay?

Once you have received your invoice, please contact us as soon as possible if you think you will have difficulty paying the fee by the due date.

We can grant an extension of up to 14 days and can assist you to establish a payment plan of up to three months.

When you contact us please have your invoice number at hand.

What if I don’t think I can pay at all?

If the 14-day extension and the three-month payment plans are not affordable, please contact us. We will work with you to determine your capacity to pay the fees. This involves our team asking you questions about your financial and personal circumstances that may affect your ability to pay.

You will be required to provide supporting evidence of your financial circumstances. We will work with you on options to resolve your fees if you claim hardship.

Need financial help?

You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007.

Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.

Unlike financial planners or advisors, they don't provide investment advice or recommend products, and they don't receive commissions.

The National Debt Helpline website also has step-by-step guides and useful information on how to deal with specific types of debts.

Where can I get further information?

You can find further information about the quarantine fee on the NSW Government’s website.

If you have further questions about the quarantine fee, please contact us on 1300 433 476 (8:30 am to 5:00 pm, Monday to Friday).

You can also call Service NSW on 13 77 88 (available 24/7) with general enquiries.

For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 1300 433 476 (if you have a fee enquiry) or 13 77 88 (if you have a general enquiry).

If you have concerns or complaints about your quarantine accommodation or meals, please contact the reception desk of your accommodation or quarantine facility.

What is a border entry permit?

NSW has temporarily shut its border with Victoria.  Anyone seeking to enter NSW may apply for a NSW border entry permit. Refer to NSW Government to check eligibility criteria and how to apply.