Why are we making these changes

We have listened to your feedback:

• Customers asked for clearer explanations of how land tax is calculated.
• Property investors wanted practical examples of how land tax applies in different scenarios.
• Many requested simpler instructions for managing their land tax obligations.

These updates address customer frustration points by improving both the website and customer correspondence

What is new

• Streamlined navigation: Reorganised pages and clearer links make it faster to find what you need.
• Quick access to Land Tax Online: A new quick access button on the homepage links directly to Land Tax Online for essential tasks like lodging returns or viewing payment history.
• Plain English content: All information has been rewritten in everyday language so you can easily understand how land tax works and is calculated.
• Practical examples: Real-world scenarios illustrate key concepts and show how land tax and surcharge land tax are calculated in different situations.
• Step-by-step instructions: Dedicated pages provide clear guidance for tasks, such as:
  • updating your land tax details (lodging land tax returns)
  • downloading assessment notices, and
  • setting up interest-free payment plans.

Your bookmarks to land tax pages will still work

If you've saved bookmarks to the web pages you visit most often, we'll make sure they still work with the new website so you can quickly find the information you're after.

Customer correspondence improvements

In addition to website improvements, we have updated customer communications to make them easier to understand.

• Assessment notices, new client letters, and investigation notices now clearly explain why you have received them.
• Simplified instructions provide step-by-step guidance to help you complete your returns or respond to enquiries quickly and confidently.

These changes reduce confusion and ensure all communications are straightforward and helpful, especially for new customers navigating the land tax process.

Provide feedback

Visit land tax from 5 May to experience these improvements.

We value your feedback. Use the pop-up survey on the bottom of each web page so we can continue to enhance the experience of land tax and surcharge land tax.

We look forward to hearing your thoughts.