Listen

Compliments, suggestions and complaints

Revenue NSW uses your feedback to improve our services.

Tell us what you think

Compliments

If you are satisfied with the service you have received from us, please let us know. Your compliment will be recorded and referred to all relevant staff.

Suggestions

Please let us know if you have a suggestion on how we can do things better. Your suggestions are valuable and will be considered for improvement in our services.

Complaints

If you have a complaint about our service, please let us know. We are committed to providing a fair, timely and professional response to people who make a complaint.

Assistance, enquiries or matter reviews

This form is not intended for requests for assistance, general enquiries or requesting a review of your matter. If you need assistance, please visit our Contact us page, where you can find the appropriate channels to get the support you need.

Provide your feedback using the online form below

We also accept feedback submissions by post:

Customer Feedback Coordinator - Revenue NSW
GPO Box 4042
Sydney NSW 2001

Please do not include any sensitive information such as bank account or credit card details, health records, tax file numbers, or any other confidential information. Read our privacy policy.

We will acknowledge your feedback within 2 business days and do our best to resolve your issue within 15 business days.

If you prefer, you can call us during business hours.

Do you need help with language, hearing and speech services?

Speak to us in your language

Call 131 450 and ask the interpreter to connect you to us.

You can use this service from 8:30am to 5:00pm, Monday to Friday.

Hearing or speech impairment

The National Relay Service (NRS) can help you if you’re d/Deaf or find it hard to hear or speak to hearing people on the phone. You can contact us using NRS by using one of the following options:

  1. contact us through your preferred NRS call channel detailed on NRS call numbers and links, or
  2. provide the NRS with our phone number +61 2 7808 6900.

*Indicates the information we need so that we can respond to your enquiry.

Your reason for providing feedback
For example, your penalty reference number, Client ID, Duties application number (DAN) etc

Your feedback
Please do not include any sensitive information such as bank account or credit card details, health records, tax file numbers, or any other confidential information.
Attach documents as required

Your details

Follow-up
Would you like a response from us? *

Privacy Collection Notice

Revenue NSW is collecting your personal information to investigate your feedback and contact you when required. Revenue NSW manages personal information in accordance with the Privacy and Personal Information Protection Act 1998, and the Health Records and Information Privacy Act 2002.

Revenue NSW manages a wide range of processes and services. Your feedback may be disclosed or dealt with under the Acts that we administer, including the Taxation Administration Act 1996; Fines Act 1996; Duties Act 1997; State Debt Recovery Act 2018; and any other legislation that Revenue NSW administers or interacts with.

Revenue NSW may disclose your information for the purposes of law enforcement investigations, legal proceedings, dispute resolution, to statutory or regulatory bodies, or as required or permitted by law. Revenue NSW may disclose de-identified information for research and statistical purposes in accordance with the Data Sharing (Government Sector) Act 2015.

For more privacy information regarding the collection of information or how to access and seek correction of the information, please refer to our privacy policy.