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Fines and fees
  • About

    We process payments for more than 250 organisations.

  • Pay your fine

    We offer a range of options for you make a payment.

  • Managing a fee

    We recover debts on behalf of NSW government agencies.

  • Overdue fines

    Missed the due date? Here's what you need to do.

  • Request a review

    Here's how to ask for a review of your penalty.

  • Camera images

    Request a photo of a driving offence.

  • Nominate someone else

    If you're not responsible for a penalty, here's what to do.

  • Go to court

    How to ask for your matter to be decided in court.

  • Authorise someone else

    You can give someone permission to act on your behalf.

  • Can't pay?

    Find out what financial hardship options we have.

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    Providing support to people who need help with a debt.

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  • Payment plans
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In this section
  1. Payment plan policy

Payment plans

If you can’t afford to pay in full by the due date you can pay by instalments if you

  • can pay the full amount within three months
  • need longer than three months to pay
  • are already paying off other fines.

You should contact us before the penalty notice due date to set up a payment plan.

If you don't make the first payment or set up a payment plan by the penalty reminder due date

  • you will have to pay an additional $65 fee and
  • we may start recovery action against you.
  • We also offer other options if you are experiencing serious financial, medical or other personal problems. Find out more about:

    • what to do if you are having difficulty with payment
    • how to ask someone to talk to us about your situation
    • whether you might be eligible for a work and development order (WDO)
    • eligibility for a 50 per cent reduction in fine amount.

    Read more about

    • how to pay an overdue fine
    • what will happen if you do not pay a fine.

    Pay off your debt

    We offer options to pay your debt in instalments depending on your situation.

    If you can pay the full amount within three months

    You will first need to pay $40 or one-sixth of your fine, whichever is greater, before the penalty reminder due date.

    • When we receive your first payment, we’ll set up fortnightly payments.
    • We will then send a copy of the plan which tells you how much to pay and when to pay.
    • Under this plan, you must pay up to five more instalments of at least $40 until you clear your debt.
    • If you miss one of these payments you must immediately pay your fine in full, as well as a $65 late fee.
    • To make sure you don’t miss a payment, we suggest you set up a direct debit by calling 1300 492 392. You can pay directly from your bank account or by Visa or Mastercard.
    • Read the terms and conditions of our direct debit service.

    If you need longer than three months to pay

    If you need longer than three months to pay, you can set up a payment plan to pay over a longer period by :

    • contacting us before the due date or
    • download and complete a payment plan application.

    To set up a payment plan for an overdue fine:

    • go to myEnforcement order and update your plan online.

    If you’re paying other fines by instalments

    If you can’t afford to pay because you’re already paying off other fines, you may be able to have your overdue fine added to your balance.

    If you have an existing payment plan:

    • go to myEnforcement order and update your plan.

    To set up a payment plan:

    • contact us before the due date or
    • download and complete a payment plan instalment application PDF, 105.03 KB.

    Do you need financial, legal or other support? You can contact help and support services.

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