Fines and fees
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Payment plans

If you can’t afford to pay in full by the due date you can pay by instalments if you

You should contact us before the penalty notice due date to set up a payment plan.

If you don't make the first payment or set up a payment plan by the penalty reminder due date

  • you will have to pay an additional $65 fee and
  • we may start recovery action against you.

    • We also offer other options if you are experiencing serious financial, medical or other personal problems. Find out more about:

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    Pay off your debt

    We offer options to pay your debt in instalments depending on your situation.

    If you can pay the full amount within three months

    You will first need to pay $40 or one-sixth of your fine, whichever is greater, before the penalty reminder due date.

    • When we receive your first payment, we’ll set up fortnightly payments.
    • We will then send a copy of the plan which tells you how much to pay and when to pay.
    • Under this plan, you must pay up to five more instalments of at least $40 until you clear your debt.
    • If you miss one of these payments you must immediately pay your fine in full, as well as a $65 late fee.
    • To make sure you don’t miss a payment, we suggest you set up a direct debit by calling 1300 492 392. You can pay directly from your bank account or by Visa or Mastercard.
    • Read the terms and conditions of our direct debit service.

    If you need longer than three months to pay

    If you need longer than three months to pay, you can set up a payment plan to pay over a longer period by :

    To set up a payment plan for an overdue fine:

    If you’re paying other fines by instalments

    If you can’t afford to pay because you’re already paying off other fines, you may be able to have your overdue fine added to your balance.

    If you have an existing payment plan:

    To set up a payment plan:

    Do you need financial, legal or other support? You can contact help and support services.