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You may be exempt from NSW Ambulance fees if you are a resident of NSW and hold a concession card or have private health insurance cover.
If are a pension or concession cardholder at the time of service, you may be exempt from paying unpaid ambulance fees.
If the concession or other card details were not recorded when the services were provided, you may receive an unpaid ambulance fee notice requesting payment.
You will need to provide your concession card number using myAmbulanceFees or by contacting us.
| Service | Eligible for exemption |
|---|---|
| Ambulance services in New South Wales | Yes |
| Transport back to home state for non-medical reasons | No |
| Non-emergency ambulance services | No |
You can go to myAmbulanceFees to request an exemption.
If you were visiting NSW from another state when you received a service from NSW Ambulance and are not covered under a concession card, you will need to contact the relevant service in your home state for information on exemptions.
If you hold private health insurance at the time of service you do not need to pay NSW Ambulance fees. You can lodge a health fund exemption using myAmbulanceFees and this information will be provided to NSW Ambulance.
You will incur a debt recovery fee of $65 if you fail to lodge your exemption by the due date of the debt notice. Health funds will not cover debt recovery fees.
Some health fund providers require you to complete a claim form and provide a copy of your ambulance invoice before payment can be made on your behalf. The major health funds are:
If your health fund provider is not listed above, please contact them directly to assist with your claim. For a list of health funds, visit the website of the Private Health Insurance Ombudsman.