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Fines and fees
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    We process payments for more than 250 organisations.

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    We offer a range of options for you make a payment.

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In this section
  1. Ambulance fees
  2. Other government service fees
  3. Request a fee review
  4. Request an exemption
  5. Go to court
  6. Our clients
  7. How we collect fees and recover debt
  8. Can't pay your fee?
  9. Help and support

Request an exemption

You may be exempt from NSW Ambulance fees if you are a resident of NSW and hold a concession card or have private health insurance cover.

Concession cardholders

If are a pension or concession cardholder at the time of service, you may be exempt from paying unpaid ambulance fees.

If the concession or other card details were not recorded when the services were provided, you may receive an unpaid ambulance fee notice requesting payment.

Eligible concession cards

  • Health Care Concession Card
  • Pensioner Concession Card
  • Department of Veterans Affairs Card
  • Commonwealth Seniors Health Card

You will need to provide your concession card number using myAmbulanceFees or by contacting us.

Cover for concession cardholders

Service Eligible for exemption
Ambulance services in New South Wales Yes
Transport back to home state for non-medical reasons No
Non-emergency ambulance services No

You can go to myAmbulanceFees to request an exemption.

Interstate visitors

If you were visiting NSW from another state when you received a service from NSW Ambulance  and are not covered under a concession card, you will need to contact the relevant service in your home state for information on exemptions.

Health funds

If you hold private health insurance at the time of service you do not need to pay NSW Ambulance fees. You can lodge a health fund exemption using myAmbulanceFees and this information will be provided to NSW Ambulance.

You will incur a debt recovery fee of $65 if you fail to lodge your exemption by the due date of the debt notice. Health funds will not cover debt recovery fees.

Some health fund providers require you to complete a claim form and provide a copy of your ambulance invoice before payment can be made on your behalf. The major health funds are:

  • AHM Health Insurance
  • Bupa
  • HCF
  • NIB Health 
  • Medibank Private.

If your health fund provider is not listed above, please contact them directly to assist with your claim. For a list of health funds, visit the website of the Private Health Insurance Ombudsman.

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