To make sure that you are the rightful owner of the unclaimed money, we require you to provide proof of your identity and that you own or are entitled to the money.
To make a claim, you must provide:
Provide copies of documents – do not send original documents.
You must provide one primary document and one secondary document for each claimant.
(Two documents in total for each person. A document cannot cover more than one category).
If you are unable to provide the requested documents, please contact us to discuss your circumstances.
If you do not have Australian proof of identification, you must provide a certified copy of an overseas passport or drivers licence.
Evidence of change of name is required if the name on any of the documents presented is different to the name of the claimant(s) e.g. marriage certificate or change of name certificate.
Provide one official document that shows the owner of the money and the address that is recorded in our system.
If you don’t have any of these documents, consider contacting your relevant roads authority (Roads and Maritime or interstate equivalent), Medicare or Australian Electoral Commission to obtain your address history.
If you are unable to provide a connection to the address recorded in our system then you must provide a letter from the entity that sent us the money confirming you as the rightful owner(s), including the exact amount of unclaimed money our office is holding and any other relevant identifying information.
If your claim relates to money held in the name of a company, at least 2 current directors of the company (1 current director if the company is a sole director company) must provide:
Administration for deregistered companies is the responsibility of the Australian Securities and Investment Commission (ASIC). If the unclaimed money is held in the name of a deregistered company, please contact us to discuss your circumstances.
If your claim relates to money held in a deceased person(s) name, you will need to provide additional documents to support your claim which include:
For more information on claiming money held in a deceased person(s) name click here.
If your claim relates to money held in the name of a trust, the current trustee(s) of the trust must provide:
If your claim relates to money held in the name of a super fund, the current trustee(s) of the super fund must provide:
If your claim relates to money held in the name of a charity, the approved officer(s) of the charity must provide:
Depending on the circumstances of your claim, additional supporting evidence may be required, reasons can include:
Once we receive your completed claim form and all supporting documents, we will notify you if we require any additional information or when your claim is finalised.
If you do not provide all the requested documents or we do not receive your completed claim within 28 days, your claim may be closed.
Documents must be clear and readable. Poor quality copies will not be accepted and may delay the processing of your claim.
If you have questions about what you need to do to submit a claim for unclaimed money, contact us.