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Learn how to recognise genuine communications from Revenue NSW about transfer duty, surcharge purchaser duty and landholder duty so that you can avoid scams.
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Revenue NSW is aware of scams related to transfer duty, surcharge purchaser duty and landholder duty.
Scams have involved the payment of duties, and communications between our customers and their legal representatives.
How we connect with you
Revenue NSW uses a range of communication methods to inform you of your obligations and entitlements.
We also understand today’s growing need to protect your personal and financial information, so we take all necessary steps to ensure this.
To give you confidence that communication is genuinely from Revenue NSW, look for the following.
Assessment notices and letters
Our correspondence should display the NSW Government Waratah logo, our name Revenue NSW and our contact details.
Paper notices and letters are sent to the postal address you have registered with us, or with other NSW Government agencies.
Emails
Any email correspondence from us should come from the NSW Government domain @revenue.nsw.gov.au or @nsw.gov.au.
Similarly, any links to online information should go to a NSW Government web address ending with nsw.gov.au.
Phone calls
Caller ID or smartphones may display our calls as unknown or from a private number. Our officers will identify themselves and the reason for the call.
We call customers during business hours (Monday to Friday, 8.30am – 5.00pm AEST).
SMS
Any links in an SMS from us should go to a NSW Government web address ending with nsw.gov.au.
When you will hear from us
Here are some common situations where you will be contacted by us.
You have an assessment notice you need to pay.
You have outstanding debts, and we want to help you minimise additional interest and penalties.
We are commencing an audit or investigation to ensure that you have complied with your obligations.
You have recently completed a transaction with us, or used one of our services, and we ask for your feedback about the experience (e.g. a survey).
Be wary of any communications that do not relate to these situations.
What we will not do
We will not ask you to:
confirm any personal information without providing you with details for how you can contact us to validate our authenticity (on request).
make payment in any form that is not listed on the Revenue NSW website, or on a notice or letter you receive from us, or
provide any passwords or payment details over the phone.
Duties scams may impersonate your legal representative or their business. Verify any payment requests with your solicitor, conveyancer or accountant.
Ensure you use qualified and reputable legal representatives to process your duties transactions.
Never click on links or scan QR codes from unverified sources.
Prior to making any online payments, refer to the how to pay transfer duty page to confirm Revenue NSW bank account details.
Search our website directly for the information described in an email or SMS if you are not confident that the links provided are safe.
If in doubt, contact the duties team directly on 1300 139 814.
What happens if you have been scammed
Seek independent legal advice and speak to your financial institution if you have suffered financial loss.
If you have made a duty payment to a wrong party, you will still need to pay the amount you owe to Revenue NSW by the due date on your Duties Notice of Assessment.
Payment plans are considered on a case-by-case basis in these situations.
Interest and penalty tax for late payments may also be reduced or waived. For more details, read:
Call the duties team on 1300 139 814 or +61 2 7808 6916 if you are overseas. Staff are available Monday to Friday, 8.30am to 5.00pm AEST (excluding public holidays).
