Respond to an investigation on the Duties Compliance Portal
Learn how to use the Duties Compliance Portal to respond to an investigation or audit about a duty transaction you processed in Electronic Duties Returns.
Last updated: 27 May 2026
Investigations and audits ensure we receive the correct amount of revenue from dutiable transactions in New South Wales.
We investigate and audit property professionals who process transactions in Electronic Duties Returns (EDR) on behalf of their clients, as well as taxpayers.
We may investigate compliance issues over the past 5 years.
Who must respond You must respond when you are told by Revenue NSW that you are being investigated or audited.
Read about the investigation and audit process for EDR Approval Holders.
EDR agents are also subject to ongoing random verification audits .
A Revenue NSW staff member may call you on the phone to discuss the investigation or audit.
We will then email you details about how to access the Duties Compliance Portal (portal).
About the Duties Compliance Portal This is a Revenue NSW website that allows you to:
securely send and store sensitive information we need for the investigation access the Notice of Investigation (notice) receive notifications from us about the investigation (all notifications are emailed from edr.governance@revenue.nsw.gov.au ) monitor the progress of your investigation(s) and audit(s) with real-time tracking, and delegate compliance cases to a contact for actioning. User guides are available with detailed instructions on how to use the portal.
Go to the Help Centre on the portal homepage to access the user guides.
What you need to provide Your notice will:
provide the scope of the compliance activity, and advise whether we require previously assessed transactions, or whether transactions will be selected over a coming period. The portal accepts PDF files. The file size limit of a document is 50MB.
If you are an EDR agent you must also provide details of the practitioner you are working for, such as a conveyancer, solicitor or law firm.
Avoid processing delays To avoid delays, ensure that all relevant documents are uploaded at the time of submitting.
Specific evidentiary requirements are listed in the transaction details of the compliance case.
The documents listed are not an exhaustive list. Refer to evidentiary requirements for further information.
Sensitive information We are committed to protecting personal information.
Please remove any sensitive information from the documents before uploading to the portal.
Sensitive details can be any of the following:
credit card details bank card details bank account numbers tax file numbers, and personal and health information not required for tax administration.
How to respond to investigations
1
Log in to the portal
Log in to the portal with your username and password.
Your username is in the investigation email we sent you. You can also use your username and password for eDuties to log in.
If you are a new user that does not have access to eDuties , you must create a password. The instructions below can also be used if you have forgotten your password and need to reset it.
If you attempt to access the portal more than 5 times with an incorrect login, you will be locked out of your account for 60 minutes.
Once you are locked out of your account, you cannot change your password. For assistance, email edr.governance@revenue.nsw.gov.au
Create or reset password Select Forgot your password . On the Forgot your password? page: add your username, and select the Reset button. A new Duties Compliance Portal password email will be sent to your registered email address. Select the link in the email. On the Change your password page: enter your new password confirm your new password, and select the Change password button. When your new password is created, you will be logged into the portal.
2
Access the Notice of Investigation
On the portal homepage, select the number link under Case number . On the Case page, select View+ under Supporting documents . Select the Notice of Investigation.pdf link (the notice will display in a new window in your browser). We recommend downloading and saving a copy of the notice for your records. 3
Read the Notice of Investigation
Carefully read the notice to understand the:
due date you need to submit the documentstransactions that are under investigation (Attachment A) documents you must upload (Attachment B), and the name and contact details of the Revenue NSW staff member assigned to your investigation. If you cannot respond by the due date, contact the staff member in your notice to request an extension of time.
4
Delegate EDR authorised staff (optional)
On the portal homepage, select the number link under Case number . One the Case page, select the Delegate button. You can search for an existing user contact within your account or create a new delegate. Select the Submit button. If it is a new delegate an email will be sent to them to set up a login to the portal. 5
Upload requested documents
If you are an EDR agent who needs to provide practitioner details, follow the instructions below.
On the portal homepage, select the number link under Case number . On the Case page, select the number link under Duties Assessment Number . On the Transactions page select + on the table. Enter the practitioner of firm contact details and select the Save button. Repeat for all Duties Assessment Numbers. Once all are completed select the red Submit button at the end of Case Details. Revenue NSW will: create a new case with the practitioner details, and liaise directly with the contact details provided.
How to respond to contact requests If you are an EDR agent who needs to provide practitioner details, follow the instructions below.
On the portal homepage, select the number link under Case number . On the Case page, select the number link under Duties Assessment Number . On the Transactions page select + on the table. Enter the practitioner of firm contact details and select the Save button. Repeat for all Duties Assessment Numbers. Once all are completed select the red Submit button at the end of Case Details. Revenue NSW will: create a new case with the practitioner details, and liaise directly with the contact details provided.
What happens next The Revenue NSW staff member assigned to your investigation or audit will:
review the information you provided, and contact you if more information is needed, outlining when it is due. When the investigation is complete, we will send you a notification via the portal to advise you of the outcome.
Penalties If you do not respond If you do not respond to your notice by the due date provided, Revenue NSW may impose penalties as set out in Part 8 of the Taxation Administration Act 1996 .
If you do not submit all documents or additional information we request, your EDR service may be suspended until we receive them.
Read more about EDR service suspensions and approval cancellations .
For false and misleading information Under the Taxation Administration Act 1996
provide information that is false or misleading, or deliberately avoid our requests for information. The amount of these charges will depend on the outcome of the investigation and the circumstances of any duty’s shortfall.
Read more about interest and penalty tax .
Privacy collection notice The information collected is necessary for Revenue NSW to assess the accuracy of an assessment in Electronic Duties Returns.
We will only share your information where required or permitted by law.
Read our privacy policy for more details.
Related information EDR guides for property professionals If your transactions are processed correctly, it makes it less likely you will be selected for an investigation or audit.
For help completing assessments in EDR see the following guides:
Contact us If you are currently being investigated, please contact the Revenue NSW staff member named in your notice.
For general enquiries call the EDR Support team on 1300 308 863 or +61 2 7808 6903 if you are overseas. Staff are available Monday to Friday, 8.30am to 5.00pm AEST (excluding public holidays).
For general questions about EDR, you can also email edr@revenue.nsw.gov.au
Please note : All requests from industry professionals (solicitors, conveyancers and accountants) for error rectifications, EDR cancellations, interest remission requests, refunds of overpayment, and enquiries must be uploaded via the eDuties portal for processing.
