News and media releases

Help for customers affected by natural disasters

10 March 2020

Some of our customers have been affected by the recent natural disasters. If this is you, the information below explains the range of options that are available.

Fines and fees

  • place a hold on all fines and debt for people in an area affected by a natural disaster
  • extend your payment deadlines
  • contact us and we can lift driving sanctions
  • contact Work and Development Order sponsors to place WDOs on hold if necessary.

Taxes, duties, grants and royalties

  • give you more time to lodge any documents or returns
  • extend your payment deadlines
  • agree not to charge you interest
  • arrange for you to pay any debts to us in instalments
  • if you lost your home in the bushfires and you’re intending to buy in another location rather than rebuild, duty relief is available up to $55,000 towards the duty on the replacement property – $55,000 would be the approximate stamp duty payable on a property priced at around $1.25 million. Get more information about eligibility and how to apply.
  • if your vehicle was written off in a declared natural disaster, you may be able to apply for a refund of motor vehicle duty you pay on a replacement vehicle
  • if you have not yet received your land tax notice of assessment, and your land tax-liable property is in a suburb affected by the bushfires, you have been granted a grace period of three months from January 2020 – you can expect to receive your land tax assessment notice in April 2020, unless you contact us to request it earlier.

Payroll tax

  • wages paid or payable to an employee for bushfire-fighting activities or emergency operations are exempt from payroll tax
  • a letter outlining their period of involvement with Rural Fire Services NSW or SES will suffice to substantiate this exemption
  • to easily identify the exempt amount, record the payments as 'emergency services leave'.


In relation to objection and reviews, we are able to:

  • put objections on hold if further information is required
  • extend the discretion to accept out of time objections

Contact us

This is general information only and we know everyone’s situation is different.  Our staff are on hand to help answer any questions you might have.  Find the right person to speak to

Further information

See the NSW Government’s disaster assistance response

More information

Keep up to date with the latest bushfire alerts and warnings in your area

More information