Help information is available on:

Internet Explorer issues

If you are experiencing issues viewing the website in Internet Explorer, use the following steps to fix the issue:

  1. Select - Tools (near the top of your screen, far right)

    Select - tools near the top of your screen, far right

  2. Uncheck - Compatibility View

    Uncheck compatibility view

  3. Select - F5 or the refresh button.

Mobile issues

Some customers may find issues with their particular phones (eg Samsung Galaxy S5 and S6, dependant on the operating system version) while using our applications. Samsung have released a new version of their operating system that fixes this problem. Please follow the instructions on your phone to install the latest update, or use your Google Chrome app to navigate to the site rather than the default internet browser.

Downloading PDF files

Many of our publications and attachments are saved in Acrobat's Portable Document Format (PDF).

To use our forms you need Adobe Acrobat Reader 9.0 or above.

If you can't view a PDF file, you should install the free Adobe Acrobat reader software on your computer. You can download a free copy of Adobe Acrobat from the Adobe website.

Text to speech

ReadSpeaker listen button

Readspeaker is an online tool that converts 'text to speech' providing an audio version of the page.

For information on how to use the tool, visit our Readspeaker page.

Fill-able forms

Are the Revenue NSW forms available in a Microsoft Word version?

For security reasons, we have converted our PDF forms into fill-able versions so you can complete them online. There are no versions available in Microsoft Word.

Why can't I download or open the forms?

You may be trying to download or open forms using an older version of Acrobat Reader. To open and complete our fill-able PDF forms, you need to use Acrobat Reader version 9 (or a later version).

How can I get a copy of the Acrobat Reader software?

You can download a free copy of Adobe Acrobat from the Adobe website.

How do I complete the forms?

To complete the fill-able forms:

  • download and save the forms on your computer
  • complete them by typing into the fields (select the 'Tab' key or use your mouse to move to the next field).

You can also print the forms and complete them by hand.

Can I save the forms on my computer?

You can save a copy of the blank forms on your computer.

Note: once a form is filled in, you cannot save it using the free software, Acrobat Reader.

If you have a full version of Adobe Acrobat (version 9 or above), you will be able to save a completed form.

Make sure you have completed all the fields and then print a copy to submit to Revenue NSW and another copy for your records before closing the file.

Can I submit my forms via email?

Forms cannot be submitted electronically at this time. Please print and sign the completed form, and post or submit in person, together with any supporting documents.

To submit a form, please refer to the contact details on each form. We advise you to print an extra copy for your records.

For help navigating around the Revenue NSW website, view our site map.

Resize images

Resizing image files can be useful when there is a file size limitation when uploading images to a website. Resizing an image will always reduce the quality slightly, and enlarging an image beyond its original size will always make it look blocky. Resizing images can be done using free websites, the free image editing application on a computer, or with free apps on a mobile device.

Using an Image Resizing Website

Use an image resizing website. There are many websites that will resize any image file, including JPEG files. Search "resize jpeg" to find available options. Resizing using a website is most effective while using a computer, rather than a mobile device.

Using Paint in Windows

Make a copy of the image file, prior to editing, so the original is not overwritten. Open the image in Paint; a free image editor that comes with every version of Windows.

Using Preview in Mac OS X

Make a copy of the image file, prior to editing, so the original is not overwritten. Open the image in the Preview application; which is usually the default image viewer.

Using an iPhone, iPad, or iPod Touch

Install an app that resizes images. There is no built-in way to resize a picture on iOS devices, but there are a variety of apps that can perform the task. These can be downloaded from your iOS device's App Store.

Using an Android Device

Download an app that can resize images. Android devices do not have the ability to resize images out the box, but there are many apps available in the Google Play store, many of which are free.

Warning: Quality will be lost when a picture is resized to a larger size, making the image blurry or blocky. It is best to only resize a JPEG photo smaller.
Last updated: 10 October 2017