If you have been impacted by a natural disaster and require assistance with your fines or fees, call us on 1300 138 118 to discuss your options. Some online services will be unavailable on Sunday.
A new rebate has been made available from 4 September 2024. The rebate is available for medical centres who bulk bill a majority of their GP services. Click the arrow to find out more including detailed eligibility criteria.
Each applicant and their spouse or de facto partner must satisfy each proof of identity category.
Preferred proof of identity documents
The documents listed below are the preferred proof of identity documents.
As a minimum, separate documents must be provided for categories 1, 2 and 3 for each person.
If a current residential address is not shown in a category 2 or 3 document, a category 4 document must also be supplied.
Proof of identity documents provided with First Home Buyers Assistance Scheme applications must be certified copies. If you are unable to provide a proof of identity document, contact us.
The document must show your birthname or the name used when you migrated to Australia.
Evidence of Change of Name is required if the name on any document presented is different to the name provided in the application. That is a link between former name and current name (e.g. Marriage Certificate or Change of Name Certificate issued by the NSW Registry of Births, Deaths & Marriages).
Foreign Passport and current Australian Visa issued for entry into Australia
Where your passport does not have a visa label or the visa label is not current, please contact the Department of Home Affairs to arrange a Visa Entitlement Verification Online (VEVO) report (except for New Zealand citizens).
Foreign Passport and Citizenship Certificate
Australian Citizen Certificate.
New Zealand Passport
New
Zealand citizens only need to produce their New Zealand passport as
their Special Category Visa issued under section 32 of the Migration Act
1958 satisfies the permanent resident requirement for the grant. New Zealand citizens must however be living in Australia at the commencement date of the eligible transaction.
Australian Passport
Only acceptable where foreign passport is no longer available. You must provide a written statement explaining:
why the Foreign Passport is not available
the full name that was shown on the Foreign Passport
Change
of Name Certificate issued by a Registry of Births Deaths &
Marriages. Only in cases other than change of name by marriage
Australian Marriage Certificate
Original Australian Marriage Certificate (full) Issued by State Government agency. Not church or celebrant issued
Australian Divorce Certificate
Original Australian Divorce Certificate (Decree nisi)
Share certificates
Share certificate issued in your name
Term deposits
Term deposit notice in your name
Other financial papers
Other financial papers or documents in your name such as superannuation statements
Health Insurance card
Current health insurance card showing your name
Trade certificate
Original Australian trade certificate in your name
Registration certificate from a professional board
Registration
certificate from a National or State/Territory Professional
Registration Board e.g. Doctors, Nurses, Dentists, Physiotherapists and
Accountants
Defence discharge papers
Australian armed services discharge papers
Motoring Association Card membership
Current membership card or documents issued in your name: NRMA, RACQ, RACV, RAA, RACT, RAC (WA), AANT
Education institution ID card
Current education institution ID card issued in your name