Request a review

You can request a review if:

• you believe there has been a mistake in issuing the penalty notice
• there are other reasons that contributed to the offence.

Deadline for your request

If you've not paid the fine, you must make the request by the due date on the penalty reminder notice.

If you’ve already paid the fine you must contact us within 60 days from the date the penalty notice was issued.

Contact us if you’re not sure of the deadline.

How to request a review

To request a review of your fine visit myPenalty, our secure online service. To login, you'll need to enter the penalty or infringement notice number and the date of the offence.

If you've lost your notice, contact us or complete the enquiry form.

To use these services, you must be the person named on the notice and you'll need to provide some proof of identification, such as your address, date of birth or driver's licence number.

Read more about the documents we’ll accept as supporting evidence in our Review Guidelines PDF, 301.3 KB and Review Assist PDF, 423.23 KB.

We try to find the most appropriate outcome for you according to the Caution Guidelines and Internal Review Guidelines.

The review process

You can track the progress of your claim online at myPenalty.

Once we’ve reviewed your application, we’ll write to you with one of three possible outcomes.

1. Penalty to stand
   We believe you committed the offence and the penalty was properly issued. You must pay the fine or you can go to court.
2. Caution
   We believe you committed the offence and the fine was properly issued but we have decided to issue a caution instead of a penalty because of your circumstances. You won’t have to pay anything and won’t lose any applicable demerit points. If it was a driving offence, we will record the caution on your driving history.
3. Cancellation
   We believe the penalty notice was not issued correctly, does not properly disclose the offence, or was issued by mistake. You won’t have to pay the fine and won’t face any related demerit points.

Going to court

If you disagree with the findings of our review, you have the right to go to court.

If you ask for a review and include a request to go to court, we'll conduct a review and only list your matter for court if the outcome is unsuccessful.

Change of address

You must notify Transport for NSW within 14 days of changing your address.

Failure to update your address could result in your penalty being sent to the wrong address. If this happens, you could miss the deadline and we may apply additional costs and commence debt recovery action.

Change your address now