Request a review

You can request a review if:

• you believe there has been a mistake in issuing the penalty notice or
• there are other reasons that contributed to the offence.

Deadline for your request

If you have not paid the fine, you must make the request by the due date on the penalty reminder notice.

If you’ve already paid the fine you must contact us within 60 days of the date the penalty notice was issued.

Contact us if you’re not sure of the deadline.

How to request a review

To request a review of your fine visit myPenalty, our secure online service, or contact us.

Before we can review your fine, we’ll need you to provide us with:

• the penalty number
• the date of the offence
• any supporting evidence you have.

You can read more about the documents we’ll accept as supporting evidence in our new Review Guidelines (PDF, 276.0 KB) and Review Assist (PDF, 871.4 KB).

We try to be flexible where possible and find the most appropriate outcome for a customer within the scope of legislation and the Caution Guidelines and Internal Review Guidelines under the Fines Act 1996 published by the Department of Justice.

The review process

You can track the progress of your claim online at myPenalty.

Once we’ve reviewed your application, we’ll write to you with one of three possible outcomes.

1. Penalty to stand
   We believe you committed the offence and the penalty was properly issued. You must pay the fine or you can go to court.
2. Caution
   We believe you committed the offence and the fine was properly issued but we have decided to issue a caution instead of a penalty because of your circumstances. You won’t have to pay anything and won’t lose any applicable demerit points. If it was a driving offence, we will record the caution on your driving history.
3. Cancellation
   We believe the penalty notice was not issued correctly, does not properly disclose the offence, or was issued by mistake. You won’t have to pay the fine and won’t face any related demerit points.

Going to court

If you disagree with the findings of our review, you have the right to go to court.

You can choose to go to court instead of using our review process but if you do go to court, you can't also ask for a review.

Change of address

Legally, you must notify Roads and Maritime Services within 14 days of changing address.

• If you don’t your penalty will be sent to the wrong address.
• As a result, we may apply additional costs and commence debt recovery action.

Change your address now