Fines and fees
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Financial hardship

If you can’t afford to pay in full by the due date you may be able to pay by instalments if you

You must contact us before the payment reminder due date to set up a payment plan.

If you don't make the first payment or set up a payment plan by the penalty reminder due date

  • you will have to pay an additional $65 fee and
  • we may start recovery action against you.

    • We also offer other options if you are experiencing serious financial, medical or other personal problems. Find out more about:

    Read more about

    Pay off your debt

    We offer options to pay your debt in instalments depending on your situation.

    If you receive a government benefit

    You may be able to pay in fortnightly instalments, deducted automatically from your Centrelink payments through Centrepay.

    If you have an existing payment plan:

    To set up a payment plan:

    Read more in our hardship policy.

    If you can pay the full amount within three months

    You will first need to pay $40 or one-sixth of your fine, whichever is greater, before the penalty reminder due date.

    • When we receive your first payment, we’ll set up fortnightly payments.
    • We will then send a copy of the plan which tells you how much to pay and when to pay.
    • Under this plan, you must pay up to five more instalments of at least $40 until you clear your debt.
    • If you miss one of these payments you must immediately pay your fine in full, as well as a $65 late fee.
    • To make sure you don’t miss a payment, we suggest you set up a direct debit by calling 1300 492 392. You can pay directly from your bank account or by Visa or Mastercard.
    • Read the terms and conditions of our direct debit service.

    If you need longer than three months to pay

    You should still try to make a payment of $40 or one-sixth of your fee before the penalty reminder due date. If you don’t, you’ll receive an enforcement order and will be charged a $65 enforcement fee.

    If you have received an enforcement order, you can then set up an instalment plan to pay over a longer period.

    If you have an existing payment plan:

    To set up a payment plan:

    If you’re paying other fines by instalments

    If you can’t afford to pay because you’re already paying off other fines, you may be able to have your overdue fine added to your balance.

    If you have an existing payment plan:

    To set up a payment plan: