We process payments for more than 250 organisations.
We offer a range of options for you make a payment.
We recover debts on behalf of NSW government agencies.
Missed the due date? Here's what you need to do.
Here's how to ask for a review of your penalty.
Request a photo of a driving offence.
If you're not responsible for a penalty, here's what to do.
How to ask for your matter to be decided in court.
You can give someone permission to act on your behalf.
Find out if you can apply for a Work and Development Order.
Providing support to people who need help with a debt.
When we approve your application for a Work and Development Order (WDO) you will:
Under a WDO, both you and your sponsor must agree to our terms and conditions. Following are some of the more important rules you need to know.
When we approve a WDO you must complete the activities your sponsor nominates. You must contact your sponsor as soon as you can if your circumstances change.
If you don’t comply with your WDO and we cancel the order, you will have to pay your fine and any additional penalties.
Any activity you undertake through a WDO will count towards your fine at the following rates.
| Activity | Rate | Conditions |
|---|---|---|
| Medical/mental health treatment (including disability case management) | Monthly |
Full compliance: $1,000 per month Partial compliance: proportion |
| Financial or other counselling | $50 per hour or $350 per 7-hour day | Maximum of $1,000 of fine debt per month |
| Drug or alcohol treatment | Monthly |
Full compliance: $1,000 per month Partial compliance: proportion |
| Educational/vocational or life skills course | $50 per hour or $350 per 7-hour day | Maximum of $1,000 of fine debt per month |
| Voluntary unpaid work | $30 per hour |
Breaks not included in hours. Maximum of $,1000 per month. |
| Mentoring programs (people under 25 years) | Monthly |
Full compliance: $1,000 per month Partial compliance: proportion |
We can change or cancel your WDO if:
We can change or cancel a WDO if you or your approved sponsor:
We can also change your WDO if both you and your approved sponsor agree to:
Before we cancel a WDO, we’ll take all reasonable steps to talk with your sponsor. We’ll also give you a reasonable period – at least four weeks – to challenge our decision.
If you wish to make any changes to a WDO, you must first speak with your approved sponsor. A change to a WDO will be considered:
Your sponsor can make a request to change or cancel a WDO through our online self-service portal.
Your sponsor can send a written request to us to change or cancel the WDO.
When we’re considering your request to change or cancel a WDO we will: