As an approved sponsor, you can use the WDO self-service portal to manage the administration of a WDO including:
When you log into the new portal for the first time we suggest you consult the WDO self-service portal user guide (PDF, 5 MB) and have these details handy so you can enter some key administrative information.
Enter your AHPRA number and expiry date.
If you’re working with young people under 18 years of age, enter your Working With Children (WWC) check number and expiry date.
Your administrator will need to:
The system is being updated so you can record details for all of the policies your organisation holds. The type of insurance required is provided below.
|Activity||Public liability||Professional indemnity||Voluntary workers|
|Drug or alcohol treatment||Yes||Yes||No|
|Voluntary unpaid work||Yes||No||Yes|
|Financial or other counselling||Yes||Yes||No|
|Medical or mental health treatment||Yes||Yes||No|
|Educational or vocational or life skills courses||Yes||No||No|
|Mentoring for persons aged less than 25 years||Yes||No||No|
Solutions to common issues are provided below. If you’re still having trouble you can:
These are contained in the login email sent to you.
|Username||Your email address.|
|Temporary password||The temporary password we’ve given you is case sensitive. When you log in for the first time you’ll be asked to change it.|
|Your new password||
When you set a new password it must have at least:
You can usually copy and paste your login information.
If it does not work with an HTML format email, try typing in the information and check that caps lock is not on.
Check that caps lock is not on when typing in your password.
If your password has expired, reset it.
If you’ve forgotten your password you can reset it on the WDO self-service portal.