Fines and fees
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Completing a WDO report

This page sets out details of the information you’ll need to provide us with when you complete a WDO report.

Work and Development Order number

The nine-digit number on the top right of the WDO. It begins with an 8.

Report type

Monthly progress If the WDO is continuing.
Nil-activity If the customer has not attended the agreed activity for the reporting month or the activity or case worker is not available.
Closing report If the customer hasn’t complied with the terms or circumstances change of their WDO.

Client details

Complete this if the customer’s details have changed since we issued the WDO.

Monthly progress report

Each month, you need to provide a monthly progress report showing the number of hours a customer has completed performing their approved activities.

  • This must be given as whole hours and breaks should not be counted.

Nil-activity report

Complete this section if a customer fails to comply with the WDO and we will cancel it.

  • Include the number of hours completed since the last report.
  • The customer must also advise us on how they will meet any outstanding balance.
  • If a customer has not performed any hours, you should submit a nil-activity report.
  • Where appropriate, please also provide any reasons for non-completion (eg sickness).

Closing report

Complete this section if a customer:

  • completed all activities required under the WDO or
  • circumstances have changed for the customer or the sponsor or
  • has failed to comply with the conditions of the WDO for any reason.

Provide the number of hours (if any) completed since last report. This will result in the WDO being cancelled.

If at the time of closing the report the client has any amounts still owing, they should indicate how they propose to address outstanding fines that have not been met by the WDO.

Certification

You must submit the report via the WDO self-service portal.