We process payments for more than 250 organisations.
We offer a range of options for you make a payment.
We recover debts on behalf of NSW government agencies.
Missed the due date? Here's what you need to do.
Here's how to ask for a review of your penalty.
Request a photo of a driving offence.
If you're not responsible for a penalty, here's what to do.
How to ask for your matter to be decided in court.
You can give someone permission to act on your behalf.
Find out what financial hardship options we have.
Providing support to people who need help with a debt.
This page sets out details of the information you’ll need to provide us with when you complete a WDO report.
The nine-digit number on the top right of the WDO. It begins with an 8.
Monthly progress | If the WDO is continuing. |
Nil-activity | If the customer has not attended the agreed activity for the reporting month or the activity or case worker is not available. |
Closing report | If the customer hasn’t complied with the terms or circumstances change of their WDO. |
Complete this if the customer’s details have changed since we issued the WDO.
Each month, you need to provide a monthly progress report showing the number of hours a customer has completed performing their approved activities.
Complete this section if a customer fails to comply with the WDO and we will cancel it.
Complete this section if a customer:
Provide the number of hours (if any) completed since last report. This will result in the WDO being cancelled.
If at the time of closing the report the client has any amounts still owing, they should indicate how they propose to address outstanding fines that have not been met by the WDO.
You must submit the report via the WDO self-service portal.