Customer contact centre

Due to higher than usual demand this week, our Contact Centre will be operating for fines enquiries only this Saturday, 26 May from 9.30am to 4.00pm. For fines enquiries phone: 1300 138 118. For overdue fines phone: 1300 655 805. For any other enquiries please call during normal business hours (Monday to Friday).

Passenger service levy

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Revenue NSW receives payment of the Passenger Service Levy and manages any associated debt collection on behalf of the Point to Point Transport Commissioner.

The levy is administered by the Point to Point Transport Commissioner and all enquiries regarding registration, declarations and assessment of the levy should be directed to them. 

Who pays the levy?

The levy is to be paid by authorised taxi and booking service providers including taxis, hire cars, rideshare and others providing passenger services for a fare in vehicles with 12 seats or less (including the driver). This temporary levy is set at $1 per trip.

There are some special circumstances and exemptions - visit the Point to Point Transport Commissioner for more information.

How do I register?

Taxi and booking service providers must register and keep their details updated through the Industry Portal.

To pay the levy, providers must also complete a direct debit authorisation.

For more information on registrations visit the Point to Point Transport Commissioner.

How do I lodge a return?

Taxi and booking service providers must lodge a Passenger Service Transactions Return with the Point to Point Transport Commissioner each month.

A Notice of Assessment will be issued to you by the Point to Point Transport Commissioner for the levy payable. Revenue NSW will also be advised of the levy amount to be collected.

You can complete your return using the Industry Portal.

How do I pay?

Revenue NSW will direct debit your nominated bank account for the levy amount payable on your Notice of Assessment. Please ensure you have enough funds available.

Direct debit will occur on the 26th of each month (or the next business day if the 26th falls on a weekend or public holiday).

How do I change my bank details?

Bank account details can be changed through the Industry Portal.

What happens if payment is not made?

Taxi and booking service providers have sufficient time to ensure that the nominated bank account contains enough funds for payment.

If the direct debit fails for any reason, Revenue NSW will issue an overdue notice.

Possible reasons that the direct debit may fail include insufficient funds or incorrect bank details.

Please ensure that details of the nominated account are correct in the Industry Portal.

Why have I received a Notice from Revenue NSW?

If you received a Notice from Revenue NSW it is because you have not paid your levy for one or more periods.

Payment should be made immediately via one of the options on the Notice.

Failure to pay may result in Revenue NSW taking action as specified on the notice. The Point to Point Commissioner may also take steps to vary, suspend, or cancel your authorisation.

How do I arrange a payment plan for my overdue levy?

To discuss payment arrangements, please contact our Tax Debt Collections branch on 1300 368 710 (option 2) or refer to the notice for further payment options.

For any other questions, visit the Point to Point Transport Commissioner.

What if I disagree with an assessment?

If you disagree with your assessment you have the right to lodge an objection to the Point to Point Transport Commissioner.

For more information on objections visit the Point to Point Transport Commissioner.

Last updated: 15 May 2018