Frequent questions

Why is Revenue NSW no longer processing certain documents?

Revenue NSW is committed to the digital transformation of our property revenue services. Electronic Duties Return (EDR) allows authorised solicitors and conveyancers to seamlessly intergrate with e-Conveyancing platforms and services, i.e. (PEXA)

From 1 July 2016, conveyancing documents, which can be processed via the EDR system, will no longer be assessed by Revenue NSW.

What will Revenue NSW do with documents received after 1 July 2016 that can be processed on EDR?

Revenue NSW will return your document to you. Revenue NSW will not accept documents that can be processed on EDR at the counter or through the mail after 1 July 2016.

Can I still lodge documents with Revenue NSW for assessing after 1 July 2016?

Revenue NSW will not accept documents through the mail or at the Revenue NSW counter that can be processed on EDR after 1 July 2016.

Where can I find a list of documents that must be processed on EDR?

The Duties Document Matrix identifies a list of documents that must be processed on EDR.\

What is EDR?

Electronic Duties Return (EDR) is a service that allows an approval holder (approved person) to electronically assess and endorse a range of duties transactions, and pay duty by way of a periodic remittance

Why should I register for EDR?

Revenue NSW is committed to the digital transformation of our property revenue services. EDR allows authorised solicitors and conveyancers to seamlessly intergrate with e-Conveyancing platforms and services. From the 1st of July 2016 conveyancing documents must be processed through EDR.

Why should I use EDR?

The benefits of EDR:

  • Integration with e-Conveyancing platforms (ie PEXA)
  • Electronic payment options
  • Control all documents as they do not need to leave your premises
  • Reduce your time and administration costs
  • Improve your client service by delivering fast and efficient services

What date must I be processing conveyancing documents by?

You must be ready to process documents that can be done on EDR by 1 July 2016

As recently announced by Revenue NSW effective 1 July 2016, conveyancing documents which are able to be processed on EDR will no longer be assessed at Revenue NSW.

Is there a date I must be registered by to ensure I am able to process documents for 1 July 2016?

You must register by 30 April 2016 to ensure you are ready to process your documents by 1 July 2016.

How do I register for EDR?

To register for EDR please visit the online Registration page.

What are the steps I need to take to become an EDR client?

  1. Engage an approved Client Service Provider(CSP).
  2. Download the Directions for using Electronic Duties Returns (PDF) for a full explanation on how to use EDR and the functions available.
  3. Register for EDR online.
  4. Complete EDR Online Training.
    If your application is approved, you will receive an email from Revenue Academy, Revenue NSW’s Online Learning Platform, with login details to access EDR Online Training. You are required to complete this training in order to progress your application.

Is there a cost associated to become an EDR client?

There is no cost imposed by Revenue NSW to become an EDR client however there are costs associated with CSP services. You will need to contact your CSP to find out more information. 

What if I choose not to become an EDR Registered client?

You do not have to become an EDR client. However to process certain conveyancing documents from 1 July 2016, you will need to engage the services of an authorised EDR Agent or attend one of the Revenue NSW approved settlement rooms.

Is there a list of authorised EDR Agents?

Revenue NSW is unable to provide a list of authorised EDR Agents due to our Privacy Policy.

Where can I find an authorised EDR Agent?

To engage the services of an authorised EDR Agent you will need to contact a solicitor or conveyancer in your local area to find one that is registered for EDR and is willing to process your document.

Is there a list of Revenue NSW approved Settlement Rooms?

Yes, to find a list of Revenue NSW approved Settlement Rooms can be found on our website.

Do I have access to a list of what documents can be processed on EDR  and those transactions which must be lodged with Revenue NSW?

The Duties Document Matrix (PDF) identifies a list of transactions that can be processed on EDR and those transactions which must be lodged with Revenue NSW.

Do I have direct access to Revenue NSW systems for processing transactions?

No. You must engage an Revenue NSW approved Client Service Provider (CSP).

Do I need to subscribe to the Revenue NSW online subscription service?

As part of the registration process, you are required to subscribe to the Online Subscription Service (OSS).

Who are the Revenue NSW approved Client Service Providers?

A full list of Revenue NSW approved Client Service Providers can be found on our website.

My Client Service Provider is not listed as an Revenue NSW authorised  Client Service Provider (CSP). What do I need to do in this instance?

You can only use Revenue NSW authorised Client Service Providers.

I am an existing EDR client, how do I update my details?

EDR clients are responsible for ensuring that their details are current. To check and update your details, please visit the Change of details page. 

My EDR registration has been suspended. What do I need to do to have it restored?

Information on the reasons for EDR suspension and cancellation can be found in the Electronic Duties Return Suspension/Cancellation Policy.

Procedures for lifting a suspension can be found in this document or by calling the EDR team on 1300 308 863* or 1800 086 642*.

I have previously cancelled my EDR registration.  Can I re-apply to become an EDR client?

Yes, for details on how to register visit the EDR registration page. 

Can I get retrained?

Yes, to request training please email the EDR team at edr@osr.nsw.gov.au  with your Client ID and training requirements. We will contact you to schedule training

The Settlement Room rejected my document. What do I do?

If for reasons outside of your control you are unable to stamp your conveyance document on EDR, Revenue NSW will consider the circumstances and assist you through the process from July 2016.

How long will it take to register?

Once your application is received, an EDR officer will contact you within 10 business days to progress with your application

How do I make a complaint or give feedback?

You can provide feedback to us by submitting a client feedback form. You will need to submit this form to feedback@osr.nsw.gov.au

Last updated: 30 July 2017