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Frequent questions

Pay the fine

What happens if I do not pay my penalty notice?

If you do not pay or finalise the penalty by the due date, we will send you a reminder notice giving you a further 28 days to pay or finalise the fine.

If you do not pay or finalise the penalty by the due date on the reminder notice, we will begin debt recovery action by issuing an overdue fine order. It will have an additional $65* fee added to the amount you already owe and if it remains unpaid by the due date, we will commence debt recovery action and further costs will be added.

Note: *$25 if the person is under 18 at the time of the offence.

Request a review

When do I need to submit my request?

We must receive your request by the due date on the penalty reminder notice. If you have paid the fine before receiving a reminder notice, the deadline is 60 days from the issue date of the penalty notice. If you are unsure of the exact deadline, contact us.

Are there other options to request a review?

You can contact us by phone if you believe the fine was issued to the wrong registration number or you are seeking consideration of a 10 year clear driving record for a traffic offence. We cannot consider a clear driving record for parking, non-demerit or serious traffic offences, such as a school zone offence, speeding more than 20 km/h over the limit or driving while using a mobile phone.

You can also request a review by sending us a Request for review of a penalty notice form or written request with your documentary evidence.

What evidence do I need to support my request?

For more information about the documentary evidence needed to support your request and reasons we consider, read the State Debt Recovery review guidelines.

What are the possible outcomes of the review?

When the review is completed you will receive written advice on the outcome, including one of the following decisions:

  • Penalty to stand: the offence was proven and the circumstances or issues raised did not warrant granting a caution. You must pay the fine or request to have the matter decided in court.

  • Caution: the penalty notice was issued correctly and the offence occurred but due to the circumstances and evidence provided you have now been issued a caution. Payment is not required and demerit points do not apply. However, for demerit point offences the caution will be recorded on your driving history.

  • Cancellation: the penalty notice:

    • does not sufficiently disclose the offence
    • has an exemption applied
    • has been issued in error.

    You do not have to pay the fine and demerit points (if applicable) will not be recorded.

I have changed my address, how do I update my details?

NSW law requires you to notify Roads & Maritime Services (RMS) of a change of address within 14 days. If you do not update your address with RMS, you are unlikely to receive important notices from us that may result in additional costs or debt recovery action. You can change your address with RMS/Service NSW by phone at 132 213, online or on the ServiceNSW mobile app.

How can I track the progress of my request?

You can login to myPenalty to check the status of your application. The summary page which will indicate whether we have received your request, and if your application has been reviewed, it will indicate whether a caution or cancellation applies. We will also write to explain our decision and answer your questions.

Go to court

When do I need to submit my request?

We must receive your request by the due date on the penalty reminder notice. If you have paid the fine before receiving a reminder notice, the deadline is 90 days from the issue date of the penalty notice. If you are unsure of the exact deadline, contact us.

Note: if you have requested a review that was unsuccessful, you have 28 days to advise us that you wish to go to court.

Are there other options to request to go to court?

You can also choose to have a penalty decided in court by sending us a Request to have a penalty decided in court - Individuals or Request to have a penalty decided in court - Companies or written request.

How can I track the progress of my request?

You can log in to myPenalty to check. The status on the summary page will tell you whether we have received your request, and the court and date to attend, if it has been listed to court.

What happens after I submit my request?

We will send you a Court Attendance Notice (CAN) listing the court and date to attend. The matter is generally listed at the local court nearest to where the offence occurred. If you want to have it moved you must contact the court listed on the CAN.

What if I change my mind?

If you lodged a request to go to court but have changed your mind we can only accept your retraction if the Court Attendance Notice (CAN) has not yet replaced the penalty.

If you have received the CAN it is too late to ask us to withdraw the matter from court. You should contact the court listed on your notice to determine your options.

For more information on going to court, see Having your penalty notice decided in court.

I have changed my address, how do I update my details?

NSW law requires you to notify Roads & Maritime Services (RMS) of a change of address within 14 days. If you do not update your address with RMS, you are unlikely to receive important notices from us that may result in additional costs or debt recovery action. You can change your address with RMS by phone at 132 213, online, or on the ServiceNSW mobile app.

Last updated: 30 July 2017